Shipping policy

Thank you for shopping with GGIB. We strive to deliver your orders to your designated address in a timely and secure manner.

1. Order Processing Time Orders are typically processed and shipped within 1–2 business days of payment confirmation. Order processing time does not include shipping time. Processing times may be extended during promotional events, holidays, severe weather, or other circumstances beyond our control.

2. Shipping Regions We currently ship to the United States, with free shipping on all orders. If your country or region is not available for selection at checkout, please contact us at admin@theggib.com.

3. Shipping Costs and Estimated Delivery Times

The delivery times above are estimates, not guaranteed delivery dates. Delivery may be delayed due to remote locations, customs clearance, weather conditions, holidays, or carrier delays. Once your order has been transferred to the carrier, title and risk of loss pass to you.

4. Order Tracking Once your order has shipped, we will send a shipping confirmation and tracking information to your email. If you have not received tracking information within 3 business days of ordering, please contact us at admin@theggib.com.

5. Customs, Duties, and Taxes International orders may be subject to customs inspection. The recipient is responsible for any import duties, taxes, customs clearance fees, or other local charges. These fees are not included in the product price or the shipping cost displayed at checkout and must be paid by the recipient in accordance with the regulations of the destination country or region. Any costs incurred due to the recipient's refusal to pay duties or related fees—such as return shipping, destruction of goods, or additional delivery charges—may be deducted from the refund amount.

6. Shipping Address Please ensure that the shipping address provided at checkout is accurate. Once an order has shipped, we are generally unable to modify the shipping address. If you need to change your delivery address, please contact us immediately at admin@theggib.com; however, we cannot guarantee the change can be made. Additional delivery fees may apply for delays or returns caused by incomplete or incorrect addresses, or undeliverable shipments.

7. Delayed, Lost, or Damaged Packages If your package is marked as delivered but you have not received it, please first check with family members, neighbors, or building management, and inspect the delivery location. In the event of a delay, loss, or visible damage to your package, please contact us at admin@theggib.com within 7 days, providing your order number, photos of the package, and relevant details. We will assist in resolving the issue based on the carrier's investigation results.

8. Contact Us If you have any questions regarding delivery, please contact us at admin@theggib.com or +1 8162584070.